BARBARA LISTON, JULIA EDWARDS AND PATRICK RUCKER

Reviews

What is a recall? Carmakers confuse U.S. drivers in deadly air bag saga

In recent weeks, hundreds of thousands of U.S. Toyota drivers have received a stern warning by first-class mail: Immediately drive to your dealer to replace a flawed air bag, and in the meantime don't let anyone sit on the passenger side.

By BARBARA LISTON, JULIA EDWARDS AND PATRICK RUCKER